Customer Information

Shipping

Most orders ship within 1-2 business days. Please allow up to 7 days for delivery. We use either UPS or USPS. All orders ship free. Standard shipping.

Warranty

Jewelry items are covered by a 3-month warranty, which covers defective parts experienced under normal wear and the labor required to repair them.  Improper repair of warranty service performed by someone other than Au Amore will void this warranty. Warranty does not cover: 1. General wear and tear such as scratches, dents, nicks or missing stones. 2. Although our jewelry is resistant to moisture, water damage is not covered. 3. Fading/chipping of the material on the product (which depends almost entirely on how you handle the product). 4 Lost or stolen parts. 5. Damage due to personal misuse or negligence. 6. Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.

Return Policy

If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 30 days of delivery date. All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. All return shipping charges must be prepaid by the customer. Payments received by credit card will be refunded the same way. Please allow 3-5 business days for processing after a return is received.

Returns address

Au Amore 142 N. Milpitas Blvd, Unit#429 Milpitas, CA 95035